We are the First Freight Forwarder, Logistics Provider and Supply Chain Management organization in Greece to receive ISO certification since 1994 (At that time the Standard was ISO-9002:1994, whilst after a number of updates has reached over the years our today’s ISO-9001:2015). For this performance we received awards from the Department of Commerce and Industry. Our ISO certifications and updates have been ongoing and certified by BUREAU VERITAS QUALITY INTERNATIONAL as our Quality Auditors in the System.
According to ISO (international Standardization Organization) ISO-9001:2015 specifies requirements for a quality management system where an organization
- Needs to demonstrate its ability to consistently provide products or services that meet customer and applicable statutory and regulatory requirements, and
- Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
- Manages external & internal issues, conducts risk assessments, implements change & resource management aspects, plans service rendering and sets measurable targets.
The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO-9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. ISO 9000 series was first published in 1987. It was based on the BS 5750 series of standards that were proposed to ISO in 1979. However, its history can be traced back some twenty years before that, to the publication of the United States Department of Defense MIL-Q-9858 standard in 1959. MIL-Q-9858 was revised into the NATO AQAP series of standards in 1969, which in turn were revised into the BS 5179 series of guidance standards published in 1974, and finally revised into the BS 5750 series of requirements standards in 1979 before being submitted to ISO.
PHOENIX QUALITY & ENVIRONMENTAL STATEMENT
Supply Chains reflect networks of entities, interlinked and interdependent in serving suppliers, customers and consumers. They are comprised of vendors that supply raw material, producers who transform and convert material into products, warehouses that store, distribution centers that deliver to retailers, who in turn bring the product to the ultimate user. Supply chains underlie value-chains because, without them, no producer has the ability to give customers what they want, when and where they want and at the price they want.
Producers compete with each other through their supply chains, and no degree of improvement at the producer's end can make up for the deficiencies in a supply chain which reduce the producer's ability to compete. There are five major flows in any supply chain: product flow, financial flow, information flow, value flow & risk flow. Throughout these flows, Transportation and Logistics constitute critical links between supply chain stages. The Quality of Use and Value Added to products and the satisfaction of users and consumers depend to a large extent upon transportation, handling, warehousing and distribution conditions.
PHOENIX, since 1993 has been ISO Certified and thus engaged in high quality and environmentally friendly, ocean, air, road, rail and combined transportation in the Global market, providing to its customers freight and supply chain services including customs clearance, handling, cross-docking, warehousing and distribution of shipments. PHOENIX is concerned of the impact its activities may induce upon environment. Therefore, locates and assesses significant environmental issues within its system of Quality and Environmental Management in a way to continuously maintaining and improving environmental performance.
PHOENIX Management commits to compliance with every legal requirement to its services, environmental protection, management and customer requirements for continuous improvement and system effectiveness. For this reason has established and applies a single System of Quality and Environmental Management, compliant to updated International standards ISO-9001:2015 and ISO-14001:2015.
Scope of the system is that all company activities within its external and internal business environment evolve not only under continuous control and vigilance, as opposed to random evolvement, but also respond to commitment for compliance, customer and legal requirements, continuous improvement of service quality and prevention of pollution.
In such framework, managing external and internal issues, conducting risk assessment, implementing change and resource management aspects, planning of services rendered and setting measurable targets during Management Reviews, emerge as integral part of the company Quality and Environmental Management Policy. The above require understanding and active participation of all staff and suppliers in a way that the system fits and consorts with Quality and Environmental aims and targets, whilst this statement transmits and disseminates throughout all internal and external business environments.
Due to COVID-19 impact on global trade, customers and supply chain players will inevitably have to consider possible delays to/from most major global air/ocean ports and cargo hubs. Traffic backlog building up may lead to increases in freight, port expenses and ancillary costs for all transportation modes. Rates are based on aircraft/vessel/truck service and equipment availability at the time of request, whereas pricing at times may be determined by carrier “Ad-Hoc” rates. In such circumstances, quotations under published “Terms and Conditions” as well as validity dates, may become null and void as are currently based on eventual availability and pricing at the time of shipment.
Αthanassios G. Carayannis, B.Sc., M.Sc.
Chief Executive Officer